Shipping policy
SHIPPING POLICY
At MugMelt, we’re committed to getting your order to you as quickly and safely as possible. Please review our shipping information below.
Order Processing
Due to high demand, orders typically require 2–3 business days to be processed before shipment.
Business days do not include weekends or public holidays. During periods of exceptionally high demand or major holidays, processing may occasionally take longer.
Estimated Delivery Time
Once your order has been processed and shipped, estimated delivery is approximately 6–7 business days, depending on the destination.
Please note that delivery times are estimates and may vary depending on your country, location, local carrier, customs processing, weather conditions, holidays, or other circumstances outside of our control.
Free & Insured Shipping
We offer FREE & INSURED SHIPPING on eligible MugMelt orders where indicated at checkout.
There are no surprise standard shipping charges when your order qualifies for free shipping.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with your tracking information, when tracking is available.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
International Shipping
We ship to supported destinations worldwide.
International delivery times may vary by country. Customers are responsible for providing a complete and accurate shipping address when placing an order.
Depending on your destination, your package may be subject to customs inspections, import duties, taxes, or other local charges. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Delays
While most orders arrive within the estimated delivery timeframe, occasional delays can occur due to customs, carrier disruptions, high seasonal demand, severe weather, or other circumstances outside our control.
If your tracking has not updated for an extended period or you believe your package may be delayed, please contact our customer support team.
Incorrect Shipping Information
Please double-check your shipping information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
MugMelt is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost in transit, please contact us with your order number and relevant photos or tracking information.
We will review the situation and work with you and the carrier, when applicable, to determine an appropriate resolution.
Multiple Packages
In some cases, orders containing multiple items may be shipped separately. If this happens, your packages may arrive at different times.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Questions About Your Order?
If you have any questions regarding shipping, tracking, or delivery, please contact us at:
Email: webywear@gmail.com
Please include your order number so we can assist you as quickly as possible.